KMC GRM
Grievance Redressal Mechanishm
The Web based application is an integrated tool for Grievance Management for Kathmandu Valley.
The system facilitate Grievance Tracking in Kathmandu.
- Create categories and sub-categories of grievances
- Register new grievance
- Attach related document of the grievance
- Add grievance cell members to grievance
- Create and manage grievance status
- Create follow-up statement by date
- Add details of the institution and a management representative to link with grievance
- Assign complaints to grievance cell members based on the complaint type
- Update grievance status and progress
- View Grievance by date, department, and subject case. no, category, sub-category, status, location, project and other parameter
- Other customizable report and filter method
- Create summery sheet of grievances
- Generate reports on a monthly basis in word/pdf/excel format
- E-Mail template for auto-email triggering
- Backup and Recovery
- Manage Department; Ward; User and Role
- System Administration
Grievance(Gunaso) Handling Process