Grievance Redressal Mechanishm

The Web based application is an integrated tool for Grievance Management for Kathmandu Valley. The system facilitate Grievance Tracking in Kathmandu.

  • Create categories and sub-categories of grievances
  • Register new grievance
  • Attach related document of the grievance
  • Add grievance cell members to grievance
  • Create and manage grievance status
  • Create follow-up statement by date
  • Add details of the institution and a management representative to link with grievance
  • Assign complaints to grievance cell members based on the complaint type
  • Update grievance status and progress
  • View Grievance by date, department, and subject case. no, category, sub-category, status, location, project and other parameter
  • Other customizable report and filter method
  • Create summery sheet of grievances
  • Generate reports on a monthly basis in word/pdf/excel format
  • E-Mail template for auto-email triggering
  • Backup and Recovery
  • Manage Department; Ward; User and Role
  • System Administration
Grievance(Gunaso) Handling Process